BIOPHARM INC.
Quality Laboratory Solutions and Chemicals
"Quality that's Quantitative"
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Policies & Terms


ORDERING
Our products are sold only to established businesses and institutions within the contiguous United States. Orders from private individuals are not accepted. Please take special care when ordering to specify BOTH THE CATALOG NUMBER AND PRODUCT DESCRIPTION along with the size and quantity required. This redundancy can prevent delays and errors in processing your order. Prices are quoted F.O.B. Hatfield, Arkansas. Due to fundamental order processing costs, the minimum order is $25.00, exclusive of shipping charges. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Seller (BIOPHARM INC.) accepts Buyer's order only according to the terms and conditions expressed herein, whether different from or additional to those contained in Buyer's Purchase Order or other information supplied by Buyer to Seller.

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SHIPPING
Unless otherwise specified at the time of placing your order, we ship orders by the best method according to our judgement. Smaller orders are usually shipped by UPS or FedEx when possible. Shipping charges are usually prepaid and added separately on the invoice. Most orders for catalog items are shipped within 24 hours of receipt. Custom solutions are usually shipped in five working days or less. In “rush” situations we will make every effort to expedite your order. A $25.00 “Rush Fee” may be charged if we cannot accommodate your order without delaying previous orders. You will be given such information when you place a rush order.

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WILL CALL
Products may be picked up directly from our warehouse. Please phone in your order ahead of time. You will be informed as to when the order will be ready for pickup.

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PAYMENT TERMS
Terms of payment are net 30 days for credit approved customers. Payments not received within the specified period are subject to carrying charges of 1.5% per month as permitted by law. If you are paying by credit card, we will charge your card the day your order is shipped, unless other arrangements have been made. At this time, we accept only Visa or Mastercard.

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DISCOUNTS
Discounts of 10% are available on case quantities of most catalog solutions. Cases are defined as: 6 x 1 pint, 6 x 1 quart, 4 x 1 gallon, and 4 x 5 gallons of any one solution. Larger discounts may be negotiated for larger quantities or through standing order contracts based on yearly requirements. Please contact us for a quotation on your specific requirements.

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PRODUCT HANDLING AND USE
All of the chemicals listed herein should be handled only by qualified individuals trained in laboratory procedures and familiar with their potential hazards. These products are intended for industrial and laboratory use only and are NOT for use in diagnostic, medicinal, food, or household applications.

Buyer recognizes and agrees that BIOPHARM INC. is not liable for any damage, loss, or injury resulting from use of its products, in any manner, when such use is not in accordance with instructions on the product label.

Buyer agrees to indemnify and hold Seller harmless from and against any and all claims, losses, damages, and expenses (including reasonable attorneys' fees and costs of defending any action) that Seller may be asked to pay as a result of any claim of negligence, breach of implied warranty, or other theory of law, by Buyer, its officers, agents, employees, successors, assigns, and customers, whether direct or indirect, in connection with the misuse of Seller's products, or by Buyer's failure to perform the obligation contained herein.

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CUSTOM MANUFACTURING
We manufacture a large number of products not listed in this catalog. We are equipped to manufacture large volumes of industrial solutions and package in 55-gallon drums where desired. Please visit our Custom Products page for more information.

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RETURNED GOODS
No return shipments will be accepted without our prior permission and instructions. If an error was made in placing or filling your order, please advise us promptly. Most errors result from failing to specify BOTH PRODUCT NUMBER AND DESCRIPTION at the time of placing the order. No cancellations or returns will be allowed on custom order products. A restocking fee of 30% will be charged for catalog items accepted for return. No returns or claims will be allowed beyond 60 days for any reason.

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HAZARDOUS PACKAGING/HANDLING
The Department of Transportation (DOT) requires that some hazardous materials be packed and shipped per UN specifications. A hazmat fee will be imposed by the freight carrier on a per box or per shipment basis. This fee is included in the shipping charge on invoices. In cases where regulations require special packaging, we will advise you when the order is placed. Please be aware that shipping restrictions will vary depending on the hazardous material and/or the carrier. Shipment of hazardous materials by air may be prohibited by the DOT and/or the carrier.

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